Category: Case study

  • Modernising and Standardising Policy Management

    Modernising and Standardising Policy Management

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    Role UX DesignerCreating scalable, accessible journeys for Aviva and partner brands. Collaborators Software Engineers, Product Owners from Aviva, Quote Me Happy, TSB, General Accident and Barclays. TL;DR – Snapshot Problem: Outdated, inconsistent policy-management journeys across five white-label insurance brands (Aviva, Quote Me Happy, TSB, General Accident and Barclays). Poor accessibility (especially colour contrast and interaction…

  • Streamlining Product Access for Pension Advisers

    Streamlining Product Access for Pension Advisers

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    Role UX DesignerResponsible for ideation, prototyping, design iteration, and developer collaboration. Team TL;DR – Snapshot Problem: Advisers were frustrated by too many clicks and ‘hidden’ calculator buttons. Solutions: Introduced a persistent submenu for quick access to calculators. Allowed the last-used product tab to remain open by default. Outcome: Advisers reported saving significant time and mental…